ʻOi aku ma mua o ʻelua hapakolu o nā mea kūʻai aku i ko lākou kūlana no ka ʻike mea kūʻai aku ʻoi aku ka kiʻekiʻe ma mua o ka wā ma mua, e like me ka noiʻi mai Salesforce.Ke ʻōlelo nei lākou ʻaʻole wikiwiki ka ʻike o kēia lā, pilikino, streamline a i ʻole proactive lawa no lākou.

ʻAe, ua manaʻo paha ʻoe he mea - ʻaʻole nā ​​​​mea āpau!— ua hewa.Akā, loaʻa i nā mea kūʻai aku nā pilikia e holo nei i ka gamut.

Eia ka mea a lākou e ʻōlelo ai he pōkole - a me nā ʻōlelo aʻoaʻo pehea e hiki ai iā ʻoe ke hopu a hele i mua.

1.ʻAʻole wikiwiki ka lawelawe

Ma kahi o 65% o nā mea kūʻai aku e manaʻo e pane a hui pū me lākou i ka manawa maoli.

ʻO ia hoʻi i kēia manawa - a he kauoha lōʻihi!

Mai makaʻu inā ʻaʻole ʻoe i hiki ke hana i ka manawa maoli, 24-hola kamaʻilio.No hoʻokahi, hiki iā ʻoe ke hāʻawi i ke kamaʻilio manawa maoli no ka helu palena o nā hola i kēlā me kēia lā.E hōʻoia wale nō ʻoe i nā limahana e mālama i nā noi manawa maoli no laila ʻaʻole kali nā mea kūʻai aku.I ka lōʻihi o kāu kau ʻana a pili i nā hola i loaʻa, a loaʻa maoli i nā mea kūʻai aku ka ʻike manawa maoli, hauʻoli lākou.

ʻO ka lua, hiki iā ʻoe ke hāʻawi i nā FAQ a me nā waihona moʻokāki e maʻalahi ke hoʻokele a hoʻokuʻu i nā mea kūʻai aku e kaomi a puni e ʻimi i nā pane iā lākou iho.ʻOiai hiki iā lākou ke hana mai kā lākou lima lima a i ʻole nā ​​​​mea hana pilikino i kēlā me kēia manawa, e māʻona lākou.

2. ʻAʻole lawa pono ka lawelawe ʻana

E hoʻololi ka hapakolu o nā mea kūʻai aku i nā hui inā manaʻo lākou e like me kahi helu ʻē aʻe.Makemake lākou e manaʻo e like me ka mea a lākou e kamaʻilio nei - inā ma o ke kamaʻilio ʻana, leka uila, ʻoihana pūnaewele a ma ke kelepona paha - ʻike a hoʻomaopopo iā lākou.

ʻOi aku ka pilikino ma mua o ka hoʻohana ʻana i nā inoa o nā mea kūʻai aku i ka wā e launa pū ai.He mea nui ia me ka ʻike ʻana i nā manaʻo o ka poʻe kūʻai aku i ka wā e hoʻopili ai iā ʻoe.ʻO kekahi mau huaʻōlelo e hōʻoiaʻiʻo iā ʻoe e "loaʻa" i nā mea e hana nei i ko lākou honua e manaʻo ai nā mea kūʻai aku i kahi pilina pilikino.

No ka laʻana, inā lākou e hoʻopiʻi nei no kahi pilikia ma ka pāpaho pūnaewele, e kākau, “Ua hiki iaʻu ke ʻike i ke kumu e huhū ai ʻoe” (inā paha lākou i hoʻohana i ka huaʻōlelo “frustrated” a i ʻole, hiki iā ʻoe ke ʻike).Inā ʻōlelo koke lākou a kani koke ke kelepona ʻana, e ʻōlelo, "Ua hiki iaʻu ke ʻōlelo he mea nui kēia i kēia manawa, a e mālama koke wau."Inā lākou e leka uila me nā nīnau he nui, e pane me ka, "He huikau paha kēia, no laila e hoʻomaka kāua i nā pane."

3. ʻAʻole pili ka lawelawe

ʻAʻole ʻike nā mea kūʻai aku a mālama ʻole i kāu mau silo.Manaʻo lākou e holo kāu ʻoihana ma ke ʻano he hui hoʻokahi.Inā pili lākou me hoʻokahi kanaka, manaʻo lākou e ʻike ka mea aʻe e pili ana i ka pilina hope.

He mea kūpono kāu ʻōnaehana CRM no ka hāʻawi ʻana iā lākou i kēlā manaʻo o ka hoʻomau (inā paha i loko o kāu hui a ʻaʻole paha!) Ua hoʻolālā ʻia e mālama i nā makemake a me nā neʻe o nā mea kūʻai aku.ʻO ke kī: E hōʻoia i nā limahana e hoʻokomo i ka ʻike kūpono a kikoʻī i loko o ka ʻōnaehana.A laila hiki i kekahi ke kuhikuhi i nā kikoʻī ke pili lākou me nā mea kūʻai aku.

Hāʻawi i ka hoʻomaʻamaʻa maʻamau i ka ʻōnaehana CRM i ʻole lākou e lohi me ia.E uku i nā limahana no ka hoʻohana maikaʻi ʻana.

4. Hoʻoikaika ka lawelawe

ʻAʻole makemake nā mea kūʻai aku i nā pilikia a me nā pilikia.ʻOi aku ka hewa, e like me nā mea kūʻai aku: hoʻopilikia i ko lākou ola ʻoihana a pilikino e hōʻike a hoʻoponopono i ka pilikia.

He aha kā lākou makemake: Hāʻawi ʻoe i kahi hoʻoholo ma mua o ka hiki ʻana mai o kahi pilikia a me ka haunaele.ʻOiaʻiʻo, ʻaʻole hiki i nā manawa a pau.Hiki mai nā pilikia.

Ma ke kūpono, loaʻa iā ʻoe ka huaʻōlelo i ka wā e ʻike ai ʻoe e hoʻopilikia i nā mea kūʻai aku ma kahi ala maikaʻi ʻole.(Maikaʻi lākou me ka kali lōʻihi ʻana ma ka nūhou maikaʻi.) ʻO ke ala maikaʻi loa i kēia mau lā ʻo ia ka media social.Hiki koke ia, a hiki i nā mea kūʻai ke kaʻana like a pane koke.Mai laila mai, e hahai me ka leka uila kiko'ī.E hōʻike i mua pehea e pili ai lākou, a pehea ka lōʻihi e hiki ai iā lākou ke manaʻo i ka haunaele, a hope ka wehewehe.

Kope mai nā kumuwaiwai pūnaewele