E hoʻomanaʻo i kēlā pōʻino hope i lawe ʻia e ka mea kūʻai aku iā ʻoe?Inā ua noi koke ʻo ia i ke kōkua, hiki iā ʻoe ke pale aku, ʻaʻole?!Eia ke kumu ʻaʻole noi nā mea kūʻai aku i ke kōkua i ka wā e pono ai - a pehea ʻoe e hiki ai iā ʻoe ke ʻōlelo koke iā lākou.

Manaʻo ʻoe e noi nā mea kūʻai aku i ke kōkua i ka manawa e pono ai lākou.Ma hope o nā mea a pau, ʻo ia ke kumu i loaʻa ai iā ʻoe ka "lawelawe kūʻai."

"Pono mākou e hoʻokumu i kahi moʻomeheu o ka ʻimi kōkua," wahi a Vanessa K. Bohns, he kumu loea o ka Organizational Behavior ma ke kula ILR ma Cornell University, i kāna noiʻi hou."Akā me ka ʻoluʻolu a me ka hilinaʻi i ke noi ʻana i ke kōkua e pono ai ka hōʻole ʻana i kekahi mau manaʻo kuhihewa i ʻike ʻia."

Hoʻokuʻu pinepine nā mea kūʻai i kekahi mau moʻolelo i kā lākou manaʻo i ka wā e noi ai i ke kōkua.(ʻOiaʻiʻo, hana pū kāu mau hoa hana, nā hoaaloha a me nā ʻohana, no kēlā mea.)

Eia nā moʻolelo nui ʻekolu e pili ana i ke noi ʻana i ke kōkua - a pehea ʻoe e hoʻopau ai iā lākou no nā mea kūʻai aku i loaʻa iā lākou ke kōkua ma mua o ka lilo ʻana o kahi pilikia liʻiliʻi i mea nui - a i ʻole hiki ke hoʻoponopono ʻia - hoʻokahi:

1. 'E like au me ka hupo'

Manaʻo pinepine ka poʻe kūʻai aku ʻo ka noi ʻana i ke kōkua he mea ʻino lākou.Ma hope o ko lākou komo ʻana i ke kaʻina kūʻai, ka noiʻi ʻana, ka nīnau ʻana i nā nīnau naʻauao, ke kūkākūkā a me ka hoʻohana ʻana i kāu huahana, manaʻo lākou i ka mana.A laila ʻaʻole hiki iā lākou ke noʻonoʻo i kahi mea a lākou e manaʻo ai he pono lākou e hoʻomaopopo, a makaʻu lākou e ʻike ʻole ʻia lākou.

Hōʻike ka noiʻi ʻē aʻe: Ua ʻike ʻia kekahi noiʻi ʻoi aku ka mākaukau o ka poʻe i noi i ke kōkua - ma muli paha o ka mahalo ʻana o kekahi i kekahi i ʻike i kahi pilikia a me ke ala maikaʻi loa e lanakila ai.

He aha e hana ai: Hāʻawi i nā mea kūʻai aku i kahi ala maʻalahi e noi i ke kōkua i ka wā mua o ka pilina.Ke kūʻai lākou, e ʻōlelo, "Ua ʻōlelo ka nui o nā mea kūʻai aku ua pilikia lākou me X. E kelepona mai iaʻu, a naʻu e alakaʻi iā ʻoe."Eia kekahi, e nānā iā lākou, e nīnau ana, "He aha nā pilikia i loaʻa iā ʻoe me X?"A i ʻole, "Pehea e hiki ai iaʻu ke kōkua iā ʻoe me Y?"

2. 'ʻAʻole lākou'

Ke hopohopo nei ka poʻe kūʻai e hōʻole ʻia lākou ke noi lākou i ke kōkua (a i ʻole no kekahi noi kūikawā).ʻAʻole paha he pololei, "ʻAʻole, ʻaʻole wau e kōkua," akā hopohopo lākou i kekahi mea e like me, "ʻAʻole hiki iā mākou ke hana i kēlā" a i ʻole "ʻAʻole ia kahi mea a mākou e mālama ai" a i ʻole "ʻAʻole ia ma lalo o kāu palapala hoʻohiki."

No laila e hoʻāʻo lākou i kahi hana a i ʻole lākou e hoʻōki i ka hoʻohana ʻana i kāu huahana a i ʻole lawelawe - a laila hoʻōki i ke kūʻai ʻana, a ʻoi aku ka maikaʻi, hoʻomaka e haʻi i nā poʻe ʻē aʻe e kūʻai mai iā ʻoe.

Eia hou, hōʻike ka noiʻi i nā mea ʻē aʻe, ʻike ʻo Bohns: ʻoi aku ka makemake o nā kānaka e kōkua - a kōkua i kahi ʻoi loa - ma mua o ka ʻike ʻana o nā poʻe ʻē aʻe.ʻOiaʻiʻo, ma ka lawelawe mea kūʻai aku, makemake ʻoe e kōkua.

He aha e hana ai: Hāʻawi i nā mea kūʻai aku i nā ala āpau e hiki ai ke hoʻoponopono a hoʻoholo i nā pilikia.E hoʻomanaʻo i nā mea kūʻai aku ma kēlā me kēia kaila kamaʻilio - leka uila, invoice, media social, pūnaewele pae ʻaoʻao, FAQs, marketing material, etc.

3. 'He mea pilikia au'

ʻO ka mea kupanaha, manaʻo kekahi poʻe kūʻai he mea hoʻopilikia kā lākou kāhea ʻana i ke kōkua, a ʻo ka mea nāna e kōkua iā lākou ke huhū.Manaʻo paha lākou he mea koʻikoʻi lākou, a ʻo ka hoʻoikaika ʻana e kōkua iā lākou he mea maʻalahi a ʻoi aku paha no ka "pilikia liʻiliʻi."

ʻOi aku ka maikaʻi, loaʻa iā lākou kēlā "manaʻo nui" no ka mea ua loaʻa iā lākou kahi ʻike ma mua i ko lākou noi ʻana i ke kōkua a mālama ʻia me ka manaʻo ʻole.

ʻOiaʻiʻo, ua hōʻoia hou ka noiʻi i kēia hewa: ʻO ka hapa nui o nā poʻe - a ʻoiaʻiʻo hoʻi nā ʻoihana lawelawe mea kūʻai aku - makemake lākou e loaʻa i kahi "'ālohilohi wela" mai ke kōkua ʻana i nā poʻe ʻē aʻe.Maikaʻi ka maikaʻi.

Kope mai ka Pūnaewele Pūnaewele