ʻO nā mea kūʻai maikaʻi a me nā ʻoihana lawelawe maikaʻi nā mea nui i ka kūpaʻa o ka mea kūʻai aku.Eia nā ala ʻelima e hui pū ai lākou e kūkulu.

He mea nui ka hana pū ʻana no ka mea aia ka ʻoiaʻiʻo o ka mea kūʻai aku ma ka laina i kēlā me kēia lā.Nui nā koho i hiki ke loaʻa.Hiki i nā mea kūʻai ke hoʻololi i nā huahana a me nā mea hoʻolako me ka ʻole ʻoe e ʻike.

Akā ʻaʻole lākou e hoʻohuli maʻalahi ʻia mai ka poʻe - nā mea kūʻai aku a me nā limahana lawelawe i kōkua hauʻoli iā lākou, wahi a Noah Fleming, ka mea kākau o Evergreen.

E hoʻomau lākou i ka hana ʻoihana me nā poʻe a lākou e makemake ai a hilinaʻi.

Hāʻawi ʻo Fleming i kēia mau hoʻolālā ʻelima no ke kūkulu ʻana i ka kūpaʻa ma o ka hui pū ʻana ma waena o Sales and Service:

1. E lilo i mea hoʻoponopono pilikia

Hōʻike i nā mea kūʻai i kahi ʻano "eia mākou e hoʻoponopono i kāu mau pilikia".ʻO ke ala maikaʻi loa: Hāʻawi i nā mea kūʻai aku i ka pane maikaʻi ke loaʻa lākou i nā pilikia a i ʻole nā ​​nīnau.

ʻOiai ʻaʻole hiki iā ʻoe ke pane i ka nīnau a hoʻoponopono koke i ka pilikia, hiki iā ʻoe ke hōʻoluʻolu i ko lākou hopohopo a hiki i ka hoʻoholo ʻana i ke ʻano a me ka wā e hiki ai ke hoʻoholo ʻia ke kūlana - ʻoiai ʻoe e hoʻokokoke me ka manaʻo maikaʻi.

2. E kūkulu i nā pilina pilikino

ʻOi aku ka hiki iā ʻoe ke hana i nā mea kūʻai aku e like me kou ʻike pono iā lākou, ʻoi aku ka nui o ko lākou manaʻo me he mea lā ʻo lākou ke kikowaena o kāu honua ʻoihana.

E hoʻohana i nā huaʻōlelo "I," "my" a me "me" ke kamaʻilio pū me - a ʻoi aku hoʻi i ke kōkua ʻana - iā lākou i ʻike lākou he kanaka, ʻaʻole he hui, aia ma ko lākou ʻaoʻao.

No ka laʻana, "E mālama wau i kēia," "Hiki iaʻu ke hana i kēlā," "ʻO koʻu hauʻoli e kōkua iā ʻoe" a "Mahalo no kou ʻae ʻana iaʻu e kōkua."

3. E maʻalahi ka hana ʻoihana

Manaʻo ʻo Fleming iā ʻoe e pale i nā mea pepehi kūpaʻa i nā kumu āpau.Aia kēia mau huaʻōlelo:

ʻO ia kā mākou kulekele

ʻAʻole hiki iā mākou ke hana pēlā

Pono ʻoe e…

ʻAʻole pono ʻoe, a i ʻole

Pono ʻoe e…

Akā, e hoʻomaʻamaʻa i ka maʻalahi e like me ka hiki.E hoʻāʻo i kēia mau ʻōlelo:

E ʻae mai iaʻu e ʻike i kaʻu mea hiki ke hana

Makemake wau e loaʻa iā mākou kahi hopena no kēia

Hiki iaʻu ke hana iā X. Hiki iā ʻoe ke hana iā Y?, a

E ho'āʻo kākou i kēia ʻano.

4. E hana i na olelo hoopomaikai maoli

Ke paʻakikī ka hoʻokūkū, a i ʻole ke koʻikoʻi ʻoe e hoʻokō, hoʻowalewale ʻia ka hoʻohiki ʻana.ʻaneʻane alakaʻi ia i ka hāʻawi ʻole ʻana.

ʻO ka bet maikaʻi loa: E ʻoluʻolu me nā mea kūʻai aku i nā manawa āpau.E haʻi iā lākou i kāu mea hiki ke hana maikaʻi, a wehewehe i nā mea e hoʻopilikia ai i kēlā a pehea ʻoe e hana ai e pale aku ai.

A mai makaʻu e haʻi aku i nā mea kūʻai aku, "ʻAʻole hiki iā mākou ke hana."E like me kā Fleming i ʻōlelo ai, ʻaʻole like ia me "ʻAʻole hiki iā mākou ke kōkua iā ʻoe."Hiki iā ʻoe ke kūkulu i ko lākou hilinaʻi iā ʻoe a me kāu hui ma ke kōkua ʻana iā lākou e ʻimi i nā hoʻonā e pono ai lākou - inā ʻo ia ka mea hiki iā ʻoe ke hāʻawi koke, ma hope a i ʻole ma kahi ala ʻē aʻe.

Mahalo nā mea kūʻai i ka ʻoiaʻiʻo ma luna o nā ʻōlelo hoʻohiki.

5. Hāʻawi iā lākou i nā manaʻo hou

Inā ʻoe ma Sales a Service, ʻo ʻoe ka loea i kāu huahana a i ʻole lawelawe a pehea e hoʻonui ai i kā lākou hoʻohana.He loea paha ʻoe i kāu ʻoihana ma muli o ka ʻike a me ka ʻike lima.

Kaʻana like i ka ʻike i loaʻa iā ʻoe ma ia mau wahi me nā mea kūʻai aku e hāʻawi iā lākou i nā manaʻo hou e pili ana i ka hana, ka holo ʻana i kā lākou ʻoihana a i ʻole ke ola maikaʻi.

Kope mai ka Pūnaewele Pūnaewele